Refund Policy
Last updated: October 11, 2026
At Kelunix, your satisfaction matters. We offer a 30-day return policy to help you shop with confidence.
1. Return eligibility
You may request a return within 30 days of receiving your order. To qualify for a return:
- The product must be unused, undamaged and in its original condition.
- All original accessories and packaging must be included.
- Proof of purchase or an order number is required.
2. How to request a return
Contact us at officialtfar@gmail.com within 30 days of delivery. Include your order number, the reason for your return and photos if the item is damaged or defective. Our support team will provide return instructions and the appropriate return address.
Do not send products back without contacting us first.
3. Return shipping costs
- Change of mind: Customers are responsible for return shipping costs, except where applicable law requires otherwise.
- Damaged, defective or incorrect products: Kelunix covers reasonable return shipping costs or provides another appropriate remedy.
Original shipping charges, if any, are generally non-refundable unless required by law.
4. Damaged or incorrect items
Please inspect your order upon delivery. If you receive a damaged, defective or incorrect product, contact us as soon as possible with your order number and photos. We will review the issue and offer an appropriate replacement, refund or other remedy in accordance with applicable consumer protection laws.
5. Refund processing
Once we receive and inspect an eligible return, we will notify you of the refund decision. Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may require additional processing time.
6. Cancellations
If you need to cancel an order, contact us immediately. We will try to accommodate cancellation requests before shipment. Once an order has shipped, the return process applies.
7. Consumer rights
This policy does not limit any mandatory rights you may have under applicable consumer protection laws, including statutory cancellation rights where applicable.
8. Contact us
Kelunix
Email: officialtfar@gmail.com