Refund policy
Last updated: October 21, 2026
30-Day Money-Back Guarantee
We want you to love your Kelunix skincare. If you're not happy with your purchase for any reason, you can request a full refund within 30 days of receiving your order, even if you've opened or used the product.
How to request a refund
- Email us at supportkelunix.com@gmail.com within 30 days of delivery with your order number and the reason for your request.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as packages sent without instructions can't be accepted.
- Send the product back using the instructions provided.
Return shipping is on us
Kelunix pays the return shipping cost for all approved returns, for any reason. We'll provide a prepaid label or reimburse your return postage. Just follow the instructions in our email.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or a full refund, whichever you prefer.
Refunds
Once we receive your return, we'll email you to confirm and issue your refund to your original payment method. Please allow some time for your bank or card provider to process it. Shipping on our orders is free, so you'll receive back the full amount you paid for the returned items.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order once your return is approved.
Your legal rights
This guarantee is in addition to any rights you have under the consumer protection laws of your country, state or province.
Contact
Questions? Email supportkelunix.com@gmail.com.